Cultivating hope and inspiring change to promote mental health recovery

Case Manager

The Case Manager will be responsible for providing assistance to people with severe and persistent mental illness (SPMI) who are in need of support and services to maintain safety and stability in the community. Individuals may be facing hospitalization or mental health commitment and this vital program area addresses their many needs in ensuring continuity of care, referrals to needed resources, coordination and monitoring of services, discharge planning, housing support, and intensive goal planning.

Primary Duties for the Case Manager


  • Engage with a variety of individuals and build genuine, trusting relationships with others, as well as being sensitive to people’s past experiences and trauma.
  • Contribute to a positive team atmosphere with coworkers, including sharing clinical thoughts and ideas with peers during weekly team meetings.
  • Complete required intake paperwork and provide referrals as well as case coordination for individuals receiving services, including mental health, medical, financial, social, educational, vocational, housing, and legal services.
  • Complete required Rule 79 Case Management documentation, also including LOCUS, Functional Assessments, crisis plans, releases, as well as Individual Community Support Plans on schedule, per performance standards.
  • Provide crisis assistance and intervention, including use of community crisis services.
  • Maintain and develop positive as well as professional ongoing relationships with Hennepin County staff, landlords, family members, employers, community agencies and other service providers.
  • Complete case notes on all pertinent services provided to individuals receiving services within timelines.
  • See individuals assigned to case load at least monthly; also prioritize the needs of all individuals receiving services and increase level of support when needed.
  • Complete any statistics, reports or other data collection as required, per performance standards.
  • Prepare reports and submit medical records on a timely basis and testify in court for civilly committed individuals, as required.
  • Attend Clinical Team Case Management as well as one-on-one Supervision meetings as required.
  • Return calls to individuals receiving services, providers, and others within 24 hours.

Education and Experience


  • BA or BS in human services or related area, or BSW. Social Work degrees must also have a valid and current Social Work license.
  • One to two years’ experience in mental health or human services preferred.
  • Must have and maintain a valid Minnesota Driver’s License, maintain automobile coverage and have access to an automobile.

Salary and Benefits


Lower 40s to Upper 40s DOQ – Full Benefits Package

How to Apply


To view the full job description, please visit to apply.

Vail Place, Inc. is an Equal Opportunity Employer.  In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.