Cultivating hope and inspiring change to promote mental health recovery

Case Manager

Job Summary

The Case Manager will be responsible for providing assistance to people with severe and persistent mental illness (SPMI) who are in need of support and services to maintain safety and stability in the community. Individuals may be facing hospitalization or mental health commitment and this vital program area addresses their many needs in ensuring continuity of care, referrals to needed resources, coordination and monitoring of services, discharge planning, housing support, and intensive goal planning.

Essential Duties and Responsibilities:

The following duties are normal for this position.  These duties are not to be construed as exclusive or all-inclusive.

  • Engage with a variety of individuals and build genuine, therapeutic, trusting relationships with others, being sensitive to people’s past experiences and trauma.
  • Contribute to a positive team atmosphere with coworkers, including sharing clinical thoughts and ideas with peers during weekly team meetings.
  • Complete required intake paperwork and provide referrals and case coordination for individuals receiving services, including mental health, medical, financial, social, educational, vocational, housing, and legal services.
  • Complete required Rule 79 Case Management documentation, including LOCUS, Functional Assessments, crisis plans, releases, and Individual Community Support Plans on schedule, per performance standards.
  • Provide crisis assistance and intervention, including use of community crisis services.
  • Maintain and develop positive and professional ongoing relationships with Hennepin County staff, landlords, family members, employers, community agencies and other service providers.
  • Complete case notes on all pertinent services provided to individuals receiving services within timelines.
  • See individuals assigned to case load at least monthly; prioritize the needs of all individuals receiving services and increase level of support when needed.
  • Complete any statistics, reports or other data collection as required, per performance standards.
  • Prepare reports and submit medical records on a timely basis and testify in court for civilly committed individuals, as required.
  • Attend Clinical Team Case Management and one-on-one Supervision meetings as required.
  • Return calls to individuals receiving services, providers, and others within 24 hours.

Additional Tasks and Responsibilities:

  • Participate in mandatory and assigned trainings, meetings, and committees. Attend agency holiday parties, annual picnics, annual meetings, and other special events.
  • Provide information on assigned functions, communicating and coordinating services with other team members as appropriate.
  • Perform related administrative duties, including answering phone calls, responding to visitors, and securing supplies in the storage area.
  • Represent Vail Place at all times in a professional, courteous manner, including neatness and cleanliness.
  • Maintain positive, professional relations with all residents, neighbors, law enforcement officers and liaisons and city and agency inspectors.
  • Follow and implement all program policies, procedures, and guidelines.
  • Performs other duties as directed/assigned.

Supervisory Responsibilities


Minimum Requirements

  • Excellent written and verbal communication skills.
  • Ability to work independently with personal initiative and as part of a team.
  • Ability and appreciation to work with residents from diverse backgrounds.
  • Maintain confidentiality and boundaries in interactions with residents, volunteers, staff, and public.
  • Demonstrate empathetic, interpersonal listening skills, plus the flexibility to deal with interruptions.
  • Effectively handle a variety of situations using good judgment, tact, de-escalation and follow-up skills.
  • Have knowledge of or be willing to learn community resources, how to respond to crisis situations, de-escalate conflict, Harm Reduction model, use CPR, First Aid, and Blood Borne Pathogens trainings.
  • Ability to use Microsoft Office, internet, electronic timecard system, and computer network (files, drives, and folders). Ability to use office equipment including telephone and voicemail systems, copier, printer, fax and scanner.

Education and Experience

  • BA or BS in human services or related area, or BSW. BSW must have valid and current Social Work licensure.
  • One to two years’ experience in mental health or human services preferred.
  • Must have and maintain a valid Minnesota Driver’s License, maintain automobile coverage and have access to an automobile.

How to Apply

To view the full job description, please visit to apply.

Vail Place, Inc. is an Equal Opportunity Employer.  In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.