Cultivating hope and inspiring change to promote mental health recovery

ROSS Services Coordinator

The ROSS Service Coordinator is responsible for assessment of tenant needs, referral to community resources, coordination and monitoring of tenant services, working with the Resident Council, coordination of health and wellness programs, tenant education, development of program forms, advertisement of the ROSS program at Hamilton House, and program evaluation as per the Logic Model.

Essential Duties and Responsibilities:The following duties are normal for this position.  These duties are not to be construed as exclusive or all-inclusive.

  • Inform tenants of the availability and purpose of the service coordinator position. Advise tenants of service options but not force tenants to accept their services or the services of outside providers.
  • Assess needs, complete intakes, provide referrals to community resources, and monitor and coordinate services.
  • Educate tenants about community services and benefits, how to apply for services and benefits, consumer rights, how to advocate for themselves, etc.
  • Educate tenants about site’s rules, regulations, and lease expectations.
  • Coordinate health and wellness programs
  • Serve as a liaison to community agencies, network with community providers and seek out new services available to the tenants.
  • Advocate for tenants, upon request, with public housing management and seek solutions together with the Public Housing Manager.
  • Advocate for tenants with service providers for additional and/or more appropriate services.
  • Help tenants interpret paperwork, complete forms, and resolve issues related to independent living.
  • Assist the tenants in building informal support networks with other tenants, family and friends.
  • Assist tenants in forming or strengthening tenant organizations. The formation of these groups assists the tenants in planning social events, organizing activities and discussing daily life issues.
  • Arrange or conduct tenant leadership training sessions in areas such as how to run a meeting or how to write bylaws.
  • Develop program forms, data tracking documents, and complete program evaluation.
  • Complete required reports in a timely fashion and document appropriate information in tenant files.
  • Participate in orientation and training for the service coordinator program when possible and appropriate. NOTE: HUD requires that the service coordinator follows certain training requirements associated with the position.  A training monitoring form will be maintained by the service coordinator and kept in a file at the Hamilton House location.
  • Abide by the MN Data Practices Act and the Health Insurance Portability and Accountability Act (HIPAA). Ensure confidentiality of tenant files.  Obtain signed Release of Information forms from tenants as needed.
  • Meet at least twice monthly with the Public Housing Manager to review work activities and number of tenants being served.  Complete monthly summary of activities report and distribute to supervisor and HA staff.
  • Inform management of tenant problems that interfere with the safety or security of the building
  • Inform management of any tenant incident or issue which adversely impacts management or the safety and security of other tenants or the building.
  • Communicate with manager(s) about changes in tenants’ condition that does not compromise tenant privacy.
  • Maintain monthly data with accumulated semi-annual reports provided for compliance with HUD regulations.  A report will be given to the service coordinator supervisor, the manager, the appropriate HUD office and a copy retained for the service coordinator files.

Education and Experience

  • BA, BS in human services or related area or BSW with valid and current Social Work Licensure.
  • One to two years’ experience in mental health or human services preferred.

Additional Tasks and Responsibilities:

  • Participate in mandatory and assigned trainings, meetings, events, parties, picnics, and committees.
  • Communicate and coordinate services with other team members as appropriate.
  • Represent Vail Place at all times in a professional, courteous manner, including neatness and cleanliness.
  • Maintain positive professional relations with all staff, members, clients, stakeholders, and partners.
  • Follow and implement all program policies, procedures, and guidelines.
  • Perform administrative and other duties as directed/assigned.

Supervisory Responsibilities

  • None

Minimum Requirements

  • Excellent written and verbal communication skills.
  • Ability to work independently with personal initiative and as part of a team.
  • Ability and appreciation to work with residents from diverse backgrounds.
  • Maintain confidentiality and boundaries in interactions with residents, volunteers, staff, and public.
  • Demonstrate empathetic, interpersonal listening skills, plus the flexibility to deal with interruptions.
  • Effectively handle a variety of situations using good judgment, tact, de-escalation and follow-up skills.
  • Have knowledge of or be willing to learn community resources, how to respond to crisis situations, de-escalate conflict, Harm Reduction model, use CPR, First Aid, and Blood Borne Pathogens trainings.
  • Ability to use Microsoft Office, internet, electronic timecard system, and computer network (files, drives, and folders). Ability to use office equipment including telephone and voicemail systems, copier, printer, fax and scanner.

How to Apply

To view the full job description, please visit to apply.

Vail Place, Inc. is an Equal Opportunity Employer.  In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.