Clinical Services Manager

Clinical Services Manager

Do you want to work for a mission-driven agency that works together to create connection, opportunity, and purpose? Are you ready for the next big step in your career? 

Vail Place is looking for a Clinical Supervisor/Mental Health Professional to provide clinical supervision for case management staff in Adult Mental Health Targeted Case Management. This position leads a team of case managers and mental health specialists in a collaborative environment. The Clinical Services Manager is a member of Vail Place’s management team.  Vail Place values having supervisors who reflect the communities we serve.

Our growing case management program assists individuals with a severe and persistent mental illness to get the supports needed to accomplish goals and find recovery from mental illness.  We are seeking a compassionate, empathic, positive, and employee-centered leader to join our management team.  If you are passionate about supporting individuals with mental illness and helping to create a team atmosphere of support and compassion in a challenging and fast paced field, we want to meet you!

Who Are We? 

Vail Place is an innovative, award-winning mental health program providing a wide range of services for adults with mental illness in the Twin Cities. For over 39 years we have worked alongside individuals served to cultivate hope and inspire change to promote mental health recovery.  Vail Place is a recovery-oriented program that creates a community of support for adults with serious and persistent mental illnesses (SPMI) by connecting them with the services and resources they need to find homes, jobs, friends and a healthy lifestyle.

“The people are wonderful!  I believe in the mission and think Vail Place is aligned with my beliefs.  Vail Place is the most supportive place I’ve ever worked.” – an employee

Staff work as a team in a professional, but informal, environment where they are supported, appreciated, and well compensated. Our employees have voted us a Star Tribune Top workplace for the past three years, using words like collaborativesupportiverespectful, and passionate to describe us!

Essential Duties and Responsibilities: 

The following duties are normal for this position. These duties are not to be construed as exclusive or all-inclusive.

  • Provide clinical supervision of our adult mental health targeted case management program. May provide clinical supervision for non-case management licensed staff.
  • Assign workload to case managers and provide coaching and monitoring to ensure high quality service delivery by the team.
  • Promote creative problem solving and collaborative person-centered services by facilitating weekly staff meetings and providing clinical consultation to staff.
  • Complete performance reviews of staff. Approve billable notes, functional assessment, and goal plan documents.
  • Provide case management services to a small individual case load, including mental health, medical, financial, social, educational, vocational, housing, and legal services, with ongoing assessment and evaluation of position and responsibilities.
  • Provide crisis assistance and intervention, including use of community crisis services.
  • Make referrals, coordinate services, monitor and evaluate the delivery of services.
  • Develop and maintain professional relationships with providers including Hennepin County staff, landlords, family members, employers, community agencies and other service providers.
  • Complete case notes, statistics, reports or submit medical records on a timely basis and participate in the court process for civilly committed individuals, as required.
  • Participate in regular meetings with team, operations, and management.
  • Services and meetings occur in person, with some work hours being able to occur from home.

Minimum Qualifications

  • MSW or MA in human services or related area.
  • Licensed LICSW, LPCC or other Mental Health Professional as defined by Minnesota law.
  • At least three years’ experience in mental health.
  • One or more years’ experience supervising staff preferred.
  • Must have and maintain a valid Minnesota Driver’s License, maintain automobile coverage and have access to an automobile.

Our Commitment to Diversity, Equity & Inclusion (DEI)

Vail Place is an Equal Opportunity/Affirmative Action employer. We embrace diversity, foster inclusion, and do our work through an equitable lens. Persons of color, women, members of the LGBTQ community, veterans, other minorities, and individuals with disabilities are strongly encouraged to apply.

In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Salary and Benefits

$67,000-$72,000, depending on qualifications. Full Benefits Package including medical, dental, vision, life, AD&D, long term disability, matched 401K. Paid time off in Year 1 includes generous vacation & sick/safe time, plus 2 personal days and 12 paid holidays. Additional benefits include paid training & CEU opportunities, company-issued laptop and mobile phone for most roles, and a comprehensive Employee Assistance Program to support employees and their families.